Service Overview
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My MITSUBISHI CONNECT App (smartphone app)

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The My MITSUBISHI CONNECT app offers subscription-based services through your smartphone that provides convenient features such as remote operation, anti-theft functions, operator assistance, and the transmission of messages regarding your vehicle’s status and conditions.

An active subscription is required to use the services and this chapter will describe registration process, how to create your account, logging in and out, and using privacy mode.

Some of the information and illustrations reported in this manual might differ from what is actually displayed on your smartphone due to our constant effort to improve the services. We reserve the right to make modifications without prior notice and apologize for any inconvenience.

The specifications, features and illustrations in this manual are for reference only. The specific information related to the service is based on your vehicle.

Registration

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Service description

Register from your mobile app to use My MITSUBISHI CONNECT and connect with your vehicle, allowing you to receive notifications from your vehicle or find its location.

Registering from your mobile app

If you have the below items ready, the transaction will proceed smoothly:

  • VIN

  • Email address to be used as your login ID

  • Password of your choice to be used for logging in

  • Profile information

  • Preferred PIN

  • Credit card

  1. Start up your app after installing My MITSUBISHI CONNECT from App Store or Google Play and select "LET'S GET STARTED".

  2. Read TERMS & CONDITIONS, then select "AGREE".

    Please note that acceptance of the terms and conditions is necessary for usage of MITSUBISHI CONNECT.

    If you do not agree and wish to stop the registration, select "DECLINE" and delete the app from your smartphone.

  3. Select "SCAN OR ENTER VIN".

  4. Park your car in a safe, open and unobstructed location and start the engine and idle for 60 seconds to get the vehicle online, leave the engine ON until account setup is complete, then select "PROCEED".

  5. When your smartphone's camera with the barcode reading function automatically starts-up, select "START" and position the barcode of your vehicle's VIN within the frame displayed on the center of the screen until it reads the barcode.

    The barcode of your VIN is located at the Driver-side door jamb.

    Select "STOP" to cancel the scanning.

    If you cannot find the barcode of your vehicle's VIN or the camera is unable to read the barcode, select "ENTER VIN MANUALLY" and manually enter your vehicle's VIN.

    If the entered VIN information is invalid, a message is displayed and returns to the VIN entry screen.

    • The vehicle's VIN is generally located at left-side of your dashboard near the windshield or on your vehicle title and registration.

    • The vehicle's VINs consist of standard 17 alphanumeric characters with no "I", "O", and "Q".

    • If you cannot find your vehicle's VIN, ask your dealer.

    • If your vehicle had been previously assigned to the mobile app, the mobile app will display a message and ask for confirmation whether the new user wants the vehicle to be reassigned to their account and have the previous owner account removed.

  6. Confirm Vehicle Identification Number is your vehicle and then select “CONFIRM & PAIR”.

  7. Press the Information Button (B) located on the overhead console and receive a spoken PIN.

    • (A) SOS Button

    • (B) Information Button

    • (C) Button Cover

    For more details regarding the Information Button on the overhead console, refer to the vehicle's owner's manual.

  8. Select "PAIR WITH VEHICLE".

  9. Enter the given 4-digit Pairing PIN.

    When your mobile app is successfully connected to the vehicle, "CONNECTED" is displayed on the screen.

    If the entered PIN is invalid, a message is displayed and returns to the PIN entry screen.

  10. Select "COMPLETE REGISTRATION".

  11. Register your account's login email by entering your email on "Email Address" and login password by entering your password in "Password" and "Retype Password". Afterwards, select [ ].

    Your email account and password are required to complete the registration.

    Important

    Your Password:

    • Must be between 8 to 15 characters.

    • Must have one uppercase letter

    • Must have one lowercase letter

    • Must have one special character

    • Must have one number

    Important

    Your Email Address

    • This email will be the primary email for all account communications.

    Keep a note of your registered email address and password in a secure location. If you forget your password, refer to "Forgot Password".

    • You cannot have 2 separate accounts with the same email address.

    • When an email address that is already used to register to a mobile app or an invalid email address is entered, a message requesting a different valid email address will be displayed.

  12. Enter the below items to complete your profile, then select "NEXT".

    • Email Address

    • First Name

    • Last Name

    • Street Address

    • City

    • State

    • Zip Code

    • Mobile Phone Number

  13. Enter a security PIN of your choice, then re-enter the same PIN again.

    Your security PIN (Personal Identification Number) is required to operate some of the services and functions.

    The PIN requested at this step is different from the PIN from step 8. You can register any combination of numbers for the security PIN.

    If you forget your PIN, refer to "Account Settings".

  14. Select "ENTER CREDIT CARD" to secure your method of payment for the subscription service.

    If you wish not to enter your credit card information, select "SKIP SAVINGS" and proceed.

    To enter your credit card information after initial registration, refer to "Entering Your Credit Card Information".

  15. Select "START" and when your smartphone's camera starts-up, point it to your credit card until it reads the credit card.

    If your smartphone's camera function is unable to read the credit card, select "ENTER CARD MANUALLY" and manually enter the displayed items. Select "CONFIRM" when finished.

    If you cannot find the security numbers on your credit card, select [].

    Select "CONFIRM" when finished.

  16. Confirm read or entered credit card information. If they are correct, select "COMPLETE SETUP", then select [ ] to the proceed to home screen.

Note

  • For more details regarding call buttons on the overhead console, refer to the vehicle's owner's manual.

  • Please note that the registration is subject to cellular network availability. When the cellular network coverage is poor, registration may not function properly.

  • If you need assistance in the registration procedure, contact your dealer or call center (1-888-564-1411).

Account Settings

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Service description

Edit your log-in information, security PIN, and profile information settings.

Changing login information

  1. Select [ ] from the HOME screen.

  2. Select "My Account".

  3. Select an item that you wish to change.

    LOGIN INFO

    • Email Address

    • Password

    • Security PIN

    PROFILE

    • First Name

    • Last Name

    • Street Address

    • City

    • State

    • Mobile Phone

    • Security PIN

    WALLET

    PREFERENCES

    • Timezone

    • Language

Confirming your subscription status

Home [ ]

  1. Select "Manage Vehicles".

  2. Confirm your subscription service's expiration date.

Entering your credit card information

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Service description

Register a credit card for subscription or change the already-registered credit card to another credit card you prefer to have charged.

Credit card information can be updated through the My Mitsubishi Connect Mobile App, the Mitsubishi Vehicle Owners Portal or by calling Mitsubishi Connect Customer Care at 1-888-564-1411.

Registering or changing your credit card for subscription service

Home [ ] My Account

  1. Select "Add Payment Methods".

  2. Select "START" and when your smartphone's camera starts-up, point it to your credit card until it reads the credit card.

    If your smartphone's camera function is unable to read the credit card, select "ENTER CARD MANUALLY" and manually enter the below items:

    • Your credit card numbers

    • Name on your credit card

    • Your credit card's expiration date

    • Security numbers on your credit card

    • Billing zip code

    • Name on your credit card

    • Your credit card's expiration date

    • Security numbers on your credit card

    • Billing zip code

    Select "CONFIRM" when finished.

    If you cannot find the security numbers on your credit card, select [].

    Select "CONFIRM" when finished.

  3. Confirm read or entered credit card information. If they are correct, select "COMPLETE SETUP", then select [ ] to proceed to the home screen.

If you need assistance in the registration procedure, contact your dealer or call center (1-888-564-1411).

Login/Logout

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Enter your registered email address and password to login and use your subscribed service, or logout to temporarily disable the control of the subscribed service or switch the user.

You can also renew your password when you forgot what it was or add more vehicles to your account for MITSUBISHI CONNECT services.

Below are the available items:

Logging in from your mobile app

After logging out or turning on the app, enter your registered email address and password, then select "SIGN IN".

If the entered information is incorrect, a popup message will appear indicating the entered email address and/or password is invalid and returns to login screen.

If you have not performed the initial registration, select "I'm a new user" (refer to "Registration).

If you have forgotten your password, select "Forgot Password" (refer to "Forgot Password").

Logging out from your mobile app

Home [ ]

  1. Select "Help".

  2. Select "Logout of Application" and the screen returns to the login screen.

Forgot Password

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Service description

If you have forgotten your password, use your app or owner portal, or contact the call center to renew your password.

Renewing from your mobile app

  1. Select "Forgot Password".

  2. Select "FORGOT PASSWORD".

  3. Enter your registered email address, then select "RESET PASSWORD".

  4. Enter your registered email address again as a confirmation.

  5. A link is sent to the user email address. Click on the link to set a new password.

Garage

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Service description

You can add more vehicles to your account for MITSUBISHI CONNECT services.

When more than one vehicle is registered, select a vehicle that you wish to control through the telematic service.

Adding a vehicle from your mobile app

Home [ ]

  1. Select "Manage Vehicles".

  2. Select "ADD".

  3. Connect to an additional vehicle by scanning or entering its VIN.

    Refer to "Registration" for connecting an vehicle.

Privacy Mode

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Service description

The privacy mode disables the Car Finder function and reserves the privacy of vehicle users.

Changing privacy mode settings

Home [ ] Manage Vehicles

  1. Select "EDIT SETTINGS".

  2. Toggle switch to change the privacy mode setting:

    OFF: Car Finder function is enabled.

    ON: Car Finder function is disabled.

Note

Location data transmission for "Geofence", "SOS Emergency Assistance", and "Stolen Vehicle Assistance" cannot be turned off.

Notifications

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When remote functions such as remote horn, remote light, or remote climate control is operated, the Notification will be sent to you regarding the operation success and failure.

Below is the available item:

Setting notifications from your mobile app

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Adding a new email notification option

Home [ ]

  1. Select "Notifications".

  2. Select "ADD".

  3. Select " Email".

    • Select " SMS" if you wish to receive notifications via SMS.

  4. Enter requested items regarding the person who will be receiving the notification then select an item you wish to be notified on.

  5. Select "SAVE" to save the added notification option.

Editing the registered notification option

Home [ ] Notifications

  1. Select the displayed icons to display registered names and items you wish to be notified on.

  2. Edit entered items regarding people who will be receiving the notification or change the item you wish to be notified on.

  3. Select "SAVE" to save the edited notification option.

Disabling the registered notification option

Home [ ] Notifications

  1. Confirm the registered notification option.

    Select the displayed icons to confirm registered names and items you wish to be notified on.

  2. If you wish to disable the notification, select the button displaying "ON".

  3. The selected button will be displayed as "OFF" and the notification is disabled.

    Select the button again to enable the notification.

Disabling the push notification

Home [ ] Notifications

  1. If you wish to disable the push notification, select the button displaying "ON".

  2. The selected button will be displayed as "OFF" and the push notification is disabled.

    Select the button again to enable the push notification.