MITSUBISHI CONNECT Safeguard Services
MITSUBISHI CONNECT Safeguard Services
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Information Assistance/Roadside Assistance

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Service description

If you need to talk to the Mitsubishi Care call center regarding registration, subscribing to MITSUBISHI CONNECT services, and other technical issues, you can manually connect to the center by pressing the Information Button near the map light with the ignition switch or power mode set to ON.

When you request roadside assistance, information about your vehicle, its location, and its condition will be sent to the call center, and the call center can arrange and send the roadside services to your vehicle.

The following items are available:

Connecting from your vehicle

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Press the Information Button (B) located on the overhead console and request the operator for information assistance/roadside assistance.

  • (A) SOS Button

  • (B) Information Button

  • (C) Button Cover

Note

  • For more details regarding the Information Button on the overhead console, refer to the vehicle owner's manual.

  • Please note that all Safeguard and Remote services are subject to cellular network availability. When the cellular network coverage is poor, Information Assistance/Roadside Assistance may not function properly.

  • The factory-installed audio system is muted during calls with the call center.

  • If the registration is not completed beforehand, the system will emit a sound indicating that the call center cannot be connected by pressing the Information Button. Refer to the vehicle owner's manual for details.

  • When the Information Button is pressed, information about your vehicle, its location, and its condition is reported to the call center.

Connecting from your mobile app

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  1. Select [ ] from the HOME screen.

  2. Select "Help".

  3. Select "Contact Mitsubishi".

  4. Select "CALL CUSTOMER CARE"

    6. For more information, ask the call center operator.

Note

  • Information Assistance/Roadside Assistance is subject to cellular network coverage availability. When the cellular network coverage is poor, this function may not operate and you must make the call to your dealer or service shop manually.

Calling directly to the call center

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Contact the call center by dialing 1-888-564-1411 and request the operator for information assistance/roadside assistance.

For more information, ask the call center operator.