Service Overview
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Call Centre

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Contact Mitsubishi Care call centre by phone (Within the UK: 0800-587-9833, Outside the UK: +44-208-603-9933) and a representative will help you solve your needs.

The following item is available:

Registration*

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*: Registration from the call centre will be available from March 2019.

Service description

Register by contacting the Mitsubishi Care call centre to use My MITSUBISHI CONNECT and connect with your vehicle, allowing you to receive notifications from your vehicle or find its location.

Registering from the call centre

If you have the following items ready, the registration will proceed smoothly:

  • VIN

  • Email address to be used as your login ID

  • Password of your choice to be used for logging in

  • Profile information

  • Preferred PIN

Park your car in a safe, open and unobstructed location. Start the engine and idle for 60 seconds to get the vehicle online and leave the engine ON until account setup is completed. Contact the call centre by pressing the Information Button located on the overhead console and a representative will guide you through the necessary registration steps.

  • (A) SOS Button

  • (B) Information Button

  • (C) Button Cover

Once your account is created, you can start using the services and log in to the mobile app and owner portal.

Your email account and password are required to complete the registration.

Important

Your Email Address

  • This email will be the primary email for all account communications.

Important

Your Password:

  • Must be between 8 and 15 characters.

  • Must have one uppercase letter

  • Must have one lowercase letter

  • Must have one special character

  • Must have one number

Keep a note of your registered email address and password in a secure location. If you forget your password, refer to "Forgot Password."

  • You cannot have 2 separate accounts with the same email address.

  • When an email address that is already used to register to the mobile app or an invalid email address is entered, the call centre representative may request a different valid email address for the registration.