MITSUBISHI CONNECT Safeguard Services
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Information Assistance/Roadside Assistance

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Service description

If you need to talk to the Mitsubishi care call center regarding registration, subscribing to MITSUBISHI CONNECT services, and other technical issues, you can manually connect to them by pressing the Information Button near the map light with the ignition switch or power mode in ON.

When you request a roadside assistance, information about your vehicle, its location, and its condition will be sent to the call center, and the call center can arrange and send the roadside services to your vehicle.

Below are the available items:

Connecting from your vehicle

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Press the Information Button (B) located on the overhead console and request the operator for information assistance/roadside assistance.

  • (A) SOS Button

  • (B) Information Button

  • (C) Button Cover

Note

  • For more details regarding the Information Button on the overhead console, refer to the vehicle's owner's manual.

  • Please note that all Safeguard and Remote services are subject to cellular network availability. When cellular network coverage is poor, Information Assistance/Roadside Assistance may not function properly.

  • The factory-installed audio system is muted while on a call with the call center.

  • If the registration is not completed beforehand, the system will emit a sound indicating that the call center cannot be connected by pressing the Information Button. Refer to the vehicle's owner's manual for details.

  • When the Information Button is pressed, information about your vehicle, its location, and its condition is reported to the call center.

Connecting from your mobile app

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  1. Select [ ] from the HOME screen.

  2. Select "Help".

  3. Select "Contact Mitsubishi".

  4. Select "CALL CARE" to connect to the call center.

Note

  • Information Assistance/Roadside Assistance is subject to cellular network coverage availability. When cellular network coverage is poor, this function may not operate and you must make the call to your dealer or service shop manually.

Calling directly to the call center

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Contact the call center by dialing 1-888-564-1411 and request the operator for information assistance/roadside assistance.

For more information, ask the call center operator.